Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Company information and job title
• Payment information (processed securely through third-party providers)
• Communication preferences and feedback

Usage Information

We automatically collect information about how you use our platform:

• Training session data and performance metrics
• Feature usage and interaction patterns
• Device information and IP addresses
• Browser type and operating system
• Pages visited and time spent on our platform

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI-powered sales training platform
• Personalize your training experience and scenarios
• Process payments and manage your account
• Communicate with you about our services and updates
• Analyze usage patterns to enhance our platform
• Ensure the security and integrity of our services
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred
• Aggregated Data: We may share anonymized, aggregated data that cannot identify individual users

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Secure data centers with physical and logical security
• Regular staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to certain exceptions
• Portability: You can request a copy of your data in a structured, machine-readable format
• Opt-out: You can unsubscribe from marketing communications at any time
• Restriction: You can request restriction of processing in certain circumstances

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes such as fraud prevention and security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.