Terms of Service

1. Acceptance of Terms

By accessing and using ObjectionLab's platform ("Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users of the Service, including without limitation users who are visitors, customers, merchants, contributors of content, information, and other materials or services.

2. Description of Service

ObjectionLab provides an AI-powered sales training platform that helps sales professionals practice and improve their objection handling skills through interactive scenarios and personalized feedback.

Our Service includes:

• AI-powered sales training simulations
• Personalized objection handling scenarios
• Performance analytics and feedback
• Training content and resources
• Customer support and guidance

3. User Accounts

Account Creation

To use our Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Responsibilities

You agree to:

• Provide accurate and truthful information
• Keep your account information up to date
• Maintain the security of your password
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Transmit or procure the sending of any advertising or promotional material
• Impersonate or attempt to impersonate the Company, employees, or other users
• Engage in any conduct that restricts or inhibits anyone's use of the Service
• Use any manual or automated system to scrape or extract data
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Service or servers

5. Intellectual Property

Our Content

The Service and its original content, features, and functionality are and will remain the exclusive property of ObjectionLab and its licensors. The Service is protected by copyright, trademark, and other laws.

User Content

You retain ownership of content you submit to our Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content in connection with the Service.

6. Payment Terms

If you purchase a paid subscription:

• You agree to pay all fees associated with your subscription
• Payments are processed through secure third-party payment processors
• Subscription fees are billed in advance on a recurring basis
• You authorize us to charge your payment method for applicable fees
• All fees are non-refundable unless otherwise stated

7. Cancellation and Refunds

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• You may continue to use the Service until the end of your paid period

Refund Policy

We offer refunds under the following conditions:

• Eligibility Period: Refund requests must be made within 30 days of your initial purchase
• Usage Limitations: Refunds are only available if you have used 3 or fewer training sessions AND less than 1 minute of total call time
• No Refunds After Usage Threshold: Once you have completed more than 3 training sessions OR used 1 minute or more of call time, no refunds will be provided
• Processing Time: Approved refunds will be processed within 5-10 business days to your original payment method
• Partial Refunds: No partial refunds are available for unused portions of your subscription

To request a refund, please contact our support team at support@objectionlab.io with your account information and reason for the refund request. All refund requests are subject to review and approval.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

9. Service Availability

We strive to provide continuous service availability, but we cannot guarantee uninterrupted access. We may modify, suspend, or discontinue the Service with or without notice for maintenance, updates, or other reasons.

10. Limitation of Liability

To the fullest extent permitted by law, ObjectionLab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

11. Indemnification

You agree to defend, indemnify, and hold harmless ObjectionLab from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will cease immediately, and any data associated with your account may be deleted.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in San Francisco, California.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.